Unable to open documents with microsoft word online

Question

Usually there is the option to open a .docx file with microsoft word online in order to make edits, but that option has disappeared for me

community-manager · Answer

Hi Grant,Welcome to the Box Community! I'm happy to help.If you are making edits in this problem folder in which your collaboration permission level is "Viewer" then yes, which is expected behavior due to the Collaborator permission of a user limited as a "Viewer", they won't be able to open the file to edit.Check out our article on Collaboration permission levels in this article:https://support.box.com/hc/en-us/articles/360044196413-Understanding-Collaborator-Permission-LevelsBest,

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