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Unable to open Box on macOS Monterey 12.1 with M1

  • May 22, 2025
  • 6 replies
  • 44 views
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Unable to open Box on macOS Monterey 12.1 with M1. I downloaded the Mac app and receive an error message wen try to launch it -
Upgrade to a newer version of Box
Your system is running an old version of Box. Visit the Box web site to download and install the latest version.

    6 replies

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    Hi Maty, 

    Welcome to the Box Community!

    Can you uninstall Box Drive following the steps in this in this article then reinstall the app again?

    To reinstall, please see this article for a thorough steps.

    Let us know how it goes.

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    BOX1_JId65YkFIELK1-1P1qZscA.png

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    Hi Maty, 

    Looks like you've already uninstalled Box Drive, can you restart your computer and then reinstall Box Drive.

    Please see this article for the steps on installing Box Drive.

    Best,

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    Box still shows in the Applications. Should I delete it before restarting?

     

    BOX1_PFR8Rk83Oed4oBW_Tc_V5Q.png

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    Hell. Any update en my case?

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    Hi Maty, 

    Please go ahead and delete the application and then restart your Mac.

    Once your Mac is on again, try installing Box Drive following the steps in this article: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

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