How,
I am trying to fix a problem with the box drive, but it is impossible. I tried your suggestion (Manually reset your Box Drive: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics), but it didn't work. I try to open it, and the box does not appear on my computer. Can you help me, please?
Thanks!
Hi Guilherme,
Welcome to the Box Community!
I'd like you to uninstall and reinstall Box Drive again. This is to ensure that the correct steps was followed in these articles.
https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive
https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
