Unable to open Box Drive

Question

Getting message that "box drive has encountered an unexpected error"
What can I do to get access again??

community-manager · Answer

Hi Janet,Welcome to the Box Community!Is your Box Drive version updated? Latest version of Box Drive here: Install Box DriveMac/Windows versions updated?Can you try to reset the Box Drive app by following the instruction here pleasehttps://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics#h_f06d8b53-65dd-42bf-9e48-f61a8b717044Have you tried uninstalling/reinstalling that app and see if Box Drive will work again?https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-DriveBest,

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