Is it set for users who cannot sign in to their accounts?
I accidentally deleted the following account.
<personal information-redacted>
I know that you can log in after 120 days have passed since deletion.
However, after 120 days had passed, when I logged in, a message appeared saying that the password was incorrect.
Even if I send a password reset email, the email does not arrive in the box.
The email address of the box is not blocked.
What should I do to log in?
Hi there,
Welcome to Box Community and glad to assist!
Using the impacted email, please open a support ticket to address the user's log in issue.
The link we've provided will let you open a ticket without the need to log in.
Thanks for posting!
Thank you for your reply, Rona.
I cannot log in with the affected email address, but how should I open a support ticket?
I don't know how to do it, so please teach me.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
