I had set up SMS authentication, but I have since cancelled my smartphone plan, which is preventing me from logging in. Additionally, this account was newly created for help purposes and is a separate personal account from the one I am unable to access.
Question
Unable to Log In Due to Cancelled Smartphone Plan After Setting Up SMS Authentication
Hi there,
Welcome to Box Community and glad to help!
It would be much helpful if you could create a new case using the affected email address. Please submit a ticket here.
A member of Product Support team will get in touch and please keep an eye out.
Thanks for posting!
I have issued a ticket. Since this is used for work purposes, I request an urgent response.
#2990453
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.