I had set up SMS authentication, but I have since cancelled my smartphone plan, which is preventing me from logging in. Additionally, this account was newly created for help purposes and is a separate personal account from the one I am unable to access.
Hi there,
Welcome to Box Community and glad to help!
It would be much helpful if you could create a new case using the affected email address. Please submit a ticket here.
A member of Product Support team will get in touch and please keep an eye out.
Thanks for posting!
I have issued a ticket. Since this is used for work purposes, I request an urgent response.
#2990453
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