The administrator account is currently unable to log in.which is preventing me from accessing all the files associated with my account.
Question
Unable to log in
There was an error processing your request. The account associated with this email is not eligible for online reactivation. Please contact our Billing Support team at +1 650 329 1210 or billing@box.com
Hi
Welcome to Box Community and we’ll surely look into your Box access.
I’ll go ahead and create a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch.
Thanks for posting and we look forward in getting this sorted out very soon!
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