Unable to Link a Personal Email Address

Question

I was attempting to carry out the following steps in order to switch the default email address to one with an alias:

Link the target email address using “Link personal email”
Change the primary email address to the newly added email address.
Delete the email address that was originally set as the primary one.

What I did:

Linked the target email address using “Link personal email”
→ Confirmed that a verification (approval) email was sent.
Before approving via the verification email, I deleted the newly added email address from the account settings screen
(I mistakenly thought there was an error in the alias and intended to revert to the original state once).
→ Deletion completed successfully.
Attempted again to link the target email address.
→ An error message saying “An error occurred while adding the account” is displayed, and I am unable to link the email address.

How can this issue be resolved?

lisa22brock · Accepted Answer

This issue usually occurs because the system still flags the email address as "pending" due to the interrupted verification process. To resolve it, first clear your browser cache or try again in an Incognito window to refresh the session. If the error persists, you likely need to wait 24 to 48 hours for the previous verification token to expire naturally before the system allows a fresh link attempt. If you still have the original verification email, check if it contains a "Decline" or "Cancel" link, as clicking that can manually clear the block.

Best regards,
Lisa Brock

boxuser-iszk · Answer

I tried linking my personal email address again in an Incognito window after more than 24 hours had passed since the previous attempt, and it was successful.
I was also able to successfully replace the default email address, which was my original goal. Thank you very much for your help.

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