The app had launched previously, but now despite repeated uninstalls/reinstalls and checking permissions the app simply does not respond when clicking the icon in the Applications folder.
Has anyone else experienced this and can offer any assistance?
Hi Chris,
Welcome to the Box Community!
I understand that you are having trouble launching Box Drive app from your mac, I'm happy to help!
To resolve this issue, could you try manually resetting your Box Drive app following this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics
Let us know how it goes and if you have any questions!
Regards,
Thanks so much for your reply but yes we have already tried the steps mentioned above many times, have completely cleared Box off of the system but still the app will not launch or respond at all when trying to run it.
Is there anything else we can try?
Having this issue with a user in our company as well. Have exhausted all resources and options it seems. Even going as far as Recovery Mode terminal commands from this Apple thread: Allowing Box Drive in Security & Priv… - Apple Community. Any other fixes found?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
