Skip to main content
Question

Unable to identify enterprise account admin

  • May 23, 2025
  • 1 reply
  • 36 views
  • Translate All
Forum|alt.badge.img

My teammate tried to upgrade his individual account but was unable upgrade to enterprise account because of an error that an administrator of the enterprise account must approve. We don't know who the administrator is. We've asked our team and nobody knows. How can we find out? It would be somebody with the domain @dreamspring.org 

    1 reply

    Forum|alt.badge.img

    Hi Gwendolyn, 

    Welcome to Box Community and glad to assist! 

    Currently, you are selected as the primary Admin in your Box instance.

    And for reference, users could check their primary Admin by going to box.com> Account Settings> Admin Contact. 

    Hope it helps! 

    Translate
    Terms of ServiceAccessibility statement