Unable to edit spreadsheet in Excel

Hi Bernadette, 

Welcome to the Box Community, I'm happy to help!

In order to open a spreadsheet, you will need Box Edit/ Box Tools. Can you confirm if you have added Box Edit in the App center (https://cloud.app.box.com/app-center) for your account. If its already been added, try to Remove and then re-add the application, and then try opening the Excel file again.

If the issue persists, please share a screenshot of the options you see so we can take a look.

Regards,

Hi France,

Thank you so much for your help with this.  I uninstalled the app and re-installed as you recommended, but I still only see google drive as the only option to open the spreadsheet.  It is only happening for one particular spreadsheet, and others I am able to open with excel.  I am attaching a screenshot.  Thank you!

Bernadette

Hi Bernadette, 

To make sure that every angle is checked, can you you to do the following and then try opening this excel file again? 

• Try to clear cache and cookies for your browser. Here is an article that walks through how to do this on the different browsers that Box supports.
• Try logging in to your Box Account using different browsers (or incognito) and see if it makes any difference.
• Try logging in to Box.com with add-ons or extensions disabled on your browser/s.

Let me know how it goes and if the issue persists, can you let me know what is the extension of the affected file?

Regards,

Hi France,

I will try this and update you, but I am not the only user of this file with this issue, FYI.

Bernadette

Hi France,

OK - I tried your suggestions and was still unable to open the spreadsheet with excel.  The extension of the file is "StemExpress_Normal Healthy" and the particular file name we can't open with excel is "StemExpress_Normal Healthy Cohort.xlsx"  

Thank you!

Bernadette

I am able to open this doc in excel today - thanks so much for your help!

Hi Bernadette, 

I'm glad to hear that you can again edit the excel file in your desktop.

Thanks again for reaching out and feel free to reach out again, if you have questions!

Regards,