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Question

Unable to edit Keynote on Box

  • April 4, 2025
  • 1 reply
  • 10 views

The last few weeks i’ve lost access to edit Keynote through Box. Keynote for Mac doesn’t sync online, and when i try to select Keynote on the Web, i get a “the connection was reset” error message. 

 

Any suggestions? For years prior, I’ve had no issues editing keynote via either method to collaborate with colleagues. Thanks for any tips! 

Jey Bueno Box

👋 Hello ​@LT20251127, welcome to the Box Community and thanks for bringing this up!


If haven’t done yet, can you please try the basic troubleshooting steps below:
 

 
Please let us know if this resolved the issue. Have a great day! 😊


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