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Unable to download the "newest" version of Box

  • May 22, 2025
  • 1 reply
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I downloaded the package for MAC OS. However after installing the software I get the following message "Your system is running an old version of Box"  Visit Box website to download and install the latest version." 

I did that a few times...and I keep getting the message. HELP! 

    1 reply

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    Hi there, 

    Welcome to the Box Community!

    I would like you to please quit Box Drive if it is running. If necessary, use Activity Monitor to force quit the Box process.

    1. Navigate to your ~/Library folder. From Finder, click Go. Then press and hold the Alt (Option) key and, from the Home menu, click Library.
    2. Ascertain whether any files exist in ~/Library/Application Support/Box/Box/unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of ~/Library/Application Support/Box/Box/unsyncedFiles (such as your desktop). Proceeding with the steps below will delete these files.
    3. Delete this folder: ~/Library/Application Support/Box/Box.
    4. Refer to this section to determine whether Box Drive is operating in kernel-based or FPE mode. From Terminal, run the following commands to clear Box preferences based on the mode:
      1. If Box Drive is in kernel-based mode, run command: defaults delete com.box.desktop
      2. If Box Drive is in FPE mode, run command: defaults delete com.box.desktop; fileproviderctl domain remove com.box.desktop.boxfileprovider/Box.
    5. Launch the Box Drive application, and follow the prompt to log back in.

     

    • As for the icons, it says that the item is not downloaded to the device's hard drive.  Clicking this icon downloads the item. Please see Using Box Drive Basics for reference.

    Thanks!

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