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Question

unable to download or open file from Box desktop app

  • May 27, 2025
  • 2 replies
  • 109 views
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unable to download or open file from Box desktop app, the error is unable to download due to low disk space. I have confirm my desktop has plenty of disk space, and my box account still has 3.5G of storage. However I can open the file from the web browser.

      2 replies

      C
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      Hi there, 

      Welcome to Box Community and glad to assist! 

      For more details, please answer us the following: 

      • Can you attach a screenshot of your error?
      • Your current Box Desktop App version and your Operating System.

      We'd love to further assist! 

      C
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      The problem has gone away, could be due to my computer memory.

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