When a signed document is received, I am unable to open or download the file in pdf for viewing. I've tested with another account and this seems to be working for them.
Question
Unable to download file
Hi Mo,
Welcome to the Box Community, I'm happy to help!
If you are encountering problems downloading files from your Box account, we recommend you try these tips:
- Updating your browser to the latest version
- Clearing your browser's cache
- Using Box with an alternate browser, computer or network
- Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (note: you may need clearance/assistance from your organization’s IT department/helpdesk to do this)
- Disabling any plugins on your browser
More tips can be found in this article: https://support.box.com/hc/en-us/articles/360044196153-Common-Issues-with-Downloading-Files
If none of these tips work for you, could you provide more details about the issue? Could you explain your workflow and if you encounter any specific error when downloading a file?
Looking forward to hear from you!
Regards,
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