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Question

unable to download box drive in mac ios

  • May 22, 2025
  • 1 reply
  • 5 views

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Hello, 

 

I have been getting the message of "An error occurred while processing your request.

Reference #97.964d7268.1658634331.c182a0d 

" whenever I try to download the box drive for my mac. please let me know how to resolve this problem. 

1 reply

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Hi there, 

Welcome to the Box Community, I'm happy to help!

May I know what macOS are you on and if you downloaded Box Drive from our resource center here?

Looking forward to hear from you!

Regards,