Unable to delete or transfer user files

Hi there, 

Welcome to the Box Community!

This is something Box Product Support team can investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

Kindly check your email for details and updates.

Thanks for reaching out and stay safe!

Regards,

Hi France, thank you for the post.

I checked under oventus365 Admin mailbox and no emails or tickets were received.

Kindly assist on this.

as we are working for the customer here to have this resolved, please create a ticket at the earliest and add below users to expedite troubleshooting.

[personal information--redacted]

[personal information--redacted]

Thanks and Regards

Angelina

Hi Angelina, 

I've reached out to the team about this ticket, and someone should be reaching out to you soon on your  Admin mailbox.

Kindly check your main inbox, as well as your spam/ junk folder.

Thanks again for reaching out and stay safe!

Regards,

Hi this is to confirm that there are no mails from box support in our emails.

This is delaying even to start troubleshooting.

Hi Angelina, 

I've reached out to support regarding your request to include you on this ticket.

Kindly wait for their response, someone will be reaching out to you soon to help look into this issue.

Regards,