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Question

Unable to delete a folder

  • May 23, 2025
  • 1 reply
  • 22 views
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I copied a folder to a different account with more storage capacity. It is unsynced and visible via Internet browser, but it's still present in BOX sync folder on my computer. The directory is empty except for one sub-folder which has no files in it. I'm trying to delete it but it won't go away. Please advise. 

 

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    1 reply

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    Hi Arthur, 

    Welcome to the Box Community, I'm happy to help!

    From the screenshot you shared, it looks like you are using Box Drive to access your Box files in your computer.

    Can you try logging out of Box Drive to remove this folder from your folder tree, and then log back in to the app? Before you proceed, here are some important context when you Logout of Box Drive:

    Logging out completely removes all traces of your Drive usage from your machine and enables you to log in again as a new user. Also, when you log out, your Box Drive session ends and the login screen displays. In addition, logging out of Box Drive deletes all of the downloaded content you had marked for offline availability. This of course clears up hard disk space on your device. It also returns to an online-only state all of the content you have marked for offline availability. You will have to repeat the process of marking folders for offline availability.

    To log out on Box Drive on a Windows device:

    1. Navigate to the search menu by going to the system tray and clicking the Box icon.
        • Alternatively you can use the keyboard shortcut Ctrl + Alt + Shift + B.
    2. Click the gear icon, and from the list that displays click Log Out.

    Box Drive prompts you with an alert about the following types of files:

    • Open Files - You can save and close these files to prevent the loss of any work.
    • Items Uploading - You can wait for these to upload to Box. Box Drive cancels any uploads that do not complete before you log out.
    • Problem Items - These are local files or folders that cannot be synced back to Box. Logging out deletes these items. To view these items, navigate to the Search Menu, click the gear icon, and from the list that displays click Error Updating an Item....

    Hope that help! Let me know how it goes and if you have any questions.

    All the Best, 

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