unable to create ticket

I am an enterprise customer on a trial. I see no option to open a ticket when I click the link provided. Further, there is no option on my admin console to create at ticket. When I finally found the link on this community page, it redirected and takes me to an engine to search support articles.

I have called Support who was no help, and emailed support as well- They have not created a ticket. This is a ridiculous issue. If I can't call into this company or at minimum create a ticket during my trial of enterprise software with this company while I debate spending thousands of dollars a year on their software, then this company should be totally overhauled. Their market cap will not last.