Hi Trudy, 

Welcome to Box Community and glad to assist! 

To setup a password for your Box account, follow this process:

1. Visit https://app.box.com/reset and enter the email address associated with your Box account.


2. Check your email, you will receive an email with a link to reset your password.

• 
  
  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  
  
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  
  
  • Also, check your spam folder in your email client for this email.
  
  

Thanks for posting! 

360497915707 I am using Sign in With Google, which make my account does not have a password by default. Your reset password process does not work for me, cuz I never have a password for my account. Create password always throw error message to me as well. I have this situation for a month and no one from your team is able to help. Please advise.