Unable to create folders

Hi Jane, 

Welcome to Box Community and glad to assist! 

Allow me to ask these questions regarding your error.

• Is this the error when you're creating your own folder?
• Are you creating a sub-folder beneath a shared folder?
• If it's a shared folder you're working on, make sure you have permission to create new folder(s). 

We'll await for your reply! 

Hi! I have the same problem.

I get the same message when I trying to create a new folder. I'm Trying to do it in a shared folder (I'm not the owner), but I have permission to make folders.

Hello, myself and my counterpart are having the same issue. How can this be fixed? I have had an account for almost 2 years and have never had this problem. 

Good morning.  I own the Box account and I am the Administrator and member for quite a few years.  I consistently have the same issue and receive the “There was a problem” message when attempting to create a new folder and/or upload a file.  Suggestions?