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Question

Unable to create folders

  • May 23, 2025
  • 4 replies
  • 34 views

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I'm unable to create folders, and get the following messagehgw01HDSA5D472384P3P5BG4HR1EQ.pngThank you.

4 replies

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Hi Jane, 

Welcome to Box Community and glad to assist! 

Allow me to ask these questions regarding your error.

We'll await for your reply! 


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Hi! I have the same problem.

I get the same message when I trying to create a new folder. I'm Trying to do it in a shared folder (I'm not the owner), but I have permission to make folders.

 

 


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Hello, myself and my counterpart are having the same issue. How can this be fixed? I have had an account for almost 2 years and have never had this problem. 


  • New Participant
  • August 25, 2025

Good morning.  I own the Box account and I am the Administrator and member for quite a few years.  I consistently have the same issue and receive the “There was a problem” message when attempting to create a new folder and/or upload a file.  Suggestions?