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Question

Unable to create an account

  • May 22, 2025
  • 1 reply
  • 123 views
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I try to create an account and received the error: "An error occurred while processing your request." What is the cause of this error?

    1 reply

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    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    Did you encounter this error message when you tried to upgrade your account or sign to a paid subscription?

    If yes, we recommend that you reach out to Box billing to help look into this and they can also assist with your upgrade. You may contact billing at billing@box.com and someone from the team will reach out to you.

    Thanks for reaching out and let us know how else we can help!

    Regards,

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