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Question

Unable to Create a Password URGENT

  • May 27, 2025
  • 3 replies
  • 8 views
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Hi,

I can log in but cannot create a password with my SSO Google login. I am unable to access documents without this password and whenever I try and create one I receive an error message. I have been trying to resolve this for a week and have called and made multiple posts. Please help.

    3 replies

    C
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    • community-manager
    • Author
    • Known Participant
    • 34746 replies
    • May 27, 2025

    Please Box I'm begging you.

    C
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    • community-manager
    • Author
    • Known Participant
    • 34746 replies
    • May 27, 2025

    Hi Becca, 

    Welcome to Box Community and glad to assist! 

    I opened a new ticket so our Support team could assist. We will be in touch through email and please keep an eye out. 

    Thanks for posting! 

    C
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    • community-manager
    • Author
    • Known Participant
    • 34746 replies
    • May 27, 2025

    You can log out of the account first, then click "Reset Password" . I hope I can help you.qqy0kQ3uSHQHhICTniR4pgxcQ.png


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