We are working with a company with a box account and when they send us an invite to connect to box. When we we receive the invite clicking continue leads me to a "you don't have an account" and clicking sign up leads me to a "reset password" when we click reset password no email comes from box. Can you please help resolve this issue?
Thank you,
Paul Barney
Hi Paul,
Welcome to the Box Community, I'm happy to help!
I checked your profile and email for this post and it looks like you already have an existing Box account link to it,
Have you checked your spam/ junk email folder for the password reset email from Box?
You can also find more tips in article on troubleshooting issues with Box email notification:
Hello,
Thank you for getting back to me. Yes, I agree my account works fine and I enjoy the way it works and I am not hoping to change that part. My issue is I am a project manager and I am trying to add people to the box folder structure and anyone who works for Jacobs gets the following:
When Jacobs employees who don’t have existing box accounts getting the following when they are invited to box:
clicking continue leads them to a "you don't have an account" and clicking sign up leads them to a "reset password". However, they never receive the reset password. Nothing shows up in junk mail or the quarantine folder.
The people I am trying to add can establish an account. Please help
Thank you,
Paul Barney
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications