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Question

Unable to Connect to Box

  • May 22, 2025
  • 3 replies
  • 26 views
C
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Hi 

I used to instal BOX in my laptop and access to BOX files with my previous employer. Later I changed a job and the current employer also uses BOX as well. I just logged out my previous BOX account and tried to log in my current BOX account. Unfortunately, once I log out, I am not able to log in a BOX again. It always shows"Unable to connect to BOX". I have followed the steps referred by the link in BOX Support. However, it does not work for me. I had uninstalled and re-installed again, but still show "Unable to connect to BOX".

Coud you please assist me in fixing this problem. I need to get it fixed urgently.

Thanks

    3 replies

    C
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    Hi Wilson, 

    Welcome to the Box Community!

    Did you encounter an error message similar to what is described in this article: https://support.box.com/hc/en-us/articles/360043696034-Box-Sync-Error-Unable-to-Connect-to-Box ?

    If so, can you follow the steps provided in this article to resolve this issue.

    If you still need further assistance, you may submit a new ticket to Product Support by clicking on the “Contact Support” link just above this page.

    Best,

    C
    Forum|alt.badge.img

    I see you respond using the article multiple times. But you should see that only 3 out of 51 found it useful.

    Let me put it simple:

    It. Does. Not. Work.

    You should be fixing the problem in your product instead of throwing out some random, useless "solution".

    C
    Forum|alt.badge.img

    The info in the article refers to Internet Explorer, which is obsolete, completely and utterly. Please explain how to connect WITHOUT Internet Explorer. Sync stopped working, also in a reloaded version. 

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