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Question

Unable to Connect to Box

  • May 23, 2025
  • 1 reply
  • 8 views

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On windows 7 professional or ultimate getting this error: 

Unable to Connect to Box.... 

reseted internet explorer but still same issue.

1 reply

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Hi there, 

Welcome to the Box Community!

This error message generally appears when Box Sync is unable to reach the login page due to cached information in the default browser of your machine.

Here's an article that will help you how to fix the issue: https://support.box.com/hc/en-us/articles/360043696034-Box-Sync-Error-Unable-to-Connect-to-Box

Thanks!