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Question

Unable to complete registration due to payment detail error.

  • May 22, 2025
  • 2 replies
  • 9 views
C
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Hello to Respected Person,

Please suggest me right way, I am unable to complete registration (Enterprise Plan) as I am getting error like this:

" An error occurred while processing your request. Your payment information could not be processed."

I am holding American Express purchasing card (P-card) to complete this registration. But every time on my try I get same error. 

Is there any restriction on P-card for registration?

Please suggest me if you have any solution?

Thanks in advance.

    2 replies

    C
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    Hi BA, 

    Welcome to the Box Community, I'm happy to help!

    I understand that you are having issue completing your registration for an Enterprise account. Please go ahead and send an email to Box Billing team at billing@box.com and one of our billing associates with reach out to you to help look into this issue.

    Thanks for reaching out and let us know how else we can help!

    Regards,

    C
    Forum|alt.badge.img
    Hi France

    Thank you for your suggestion.

    Best Regards
    BA

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