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Question

Unable to complete registration due to payment detail error.

  • May 22, 2025
  • 2 replies
  • 8 views

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Hello to Respected Person,

Please suggest me right way, I am unable to complete registration (Enterprise Plan) as I am getting error like this:

" An error occurred while processing your request. Your payment information could not be processed."

I am holding American Express purchasing card (P-card) to complete this registration. But every time on my try I get same error. 

Is there any restriction on P-card for registration?

Please suggest me if you have any solution?

Thanks in advance.

2 replies

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HI 

This is primarily a forum for customers developing on Box Platform API. Please post in the standard support forum and someone will help you with your query

https://support.box.com/hc/en-us/community/topics/360001934573-Support-Forum

Best regards,

Peter Christensen, Platform Solutions Engineer, Box


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Hi Peter,

Thank for suggestion and direction.

 

Best regards,

BA