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Question

Unable To Change my primary box account Email Address

  • May 23, 2025
  • 1 reply
  • 21 views
C
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Hi, I have changed my business domain and I don't seem to be able to change my primary account Email address.

Change from: 

Default Email Address

(Email addresses redacted)

Would appreciate your help.

Cheers, 

Mo

    1 reply

    C
    Forum|alt.badge.img

    Hi Mo,

    Welcome to the Box Community! I'm happy to help.

    Here is a link from our Community post about Changing and Updating the email address in the account. Please follow the steps found in this article:

    https://support.box.com/hc/en-us/community/posts/360049182534-Change-Email-Address?page=1#community_comment_360012680793

    To add an email address:

    • Click Add more emails.

    • Enter your new email address and click the Save button.

    • An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.

    https://support.box.com/hc/article_attachments/360058929954/4399iDA71B9AB366B4014.png

    Best,

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