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Question

Unable to change my email address

  • May 22, 2025
  • 1 reply
  • 8 views

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I've been trying to change my email address.  Every time I enter the password after verification & it says something like support@box.zendesk.com is unable to connect.

This is very frustrating.  We are trying to change our email address and this is important.

Please help us.  Thank you!

1 reply

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Hi Teresa, 

Welcome to the Box Community!
 
This might require some account specific information, so I've submitted a case to Box Support on your behalf.
 
You should be receiving an email confirmation shortly.
 
Please come back and let us know how things go with support!
 
Best,