Unable to change email address

Hi there, 

Welcome to the Box Community!

Here's the step on how to add a secondary email: 

To add an email address:

• Click Add more emails.
• Enter your new email address and click the Save button.
• An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.

To make a secondary address your primary address, click Make Primary button. If you do not see this option, it's likely your enterprise has a feature enabled that prevents users from changing their primary email address.

You may see this step in this article: https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#loginandemail

Thanks!

Hi Aira,

Thanks for this instruction, but I am missing the option to "Add More Emails". See below.
Thanks.

Hi there, 

Personal users will have the "Link Personal Email", this is the same as the Add more emails for Business and Enterprise users.

Best Regards,

I did all this but it still says my outdated email is still primary. Does it take a while to propagate?