My current email address will expire next month. I tried updating it through Account setting → Link personal email.
However it failed and showed an error message ‘There was an error while trying to add ~~~@~~~ to your account’
Question
unable to change e-mail address
Hi
Welcome to Box Community, and we’ll help regarding your error message.
In order to investigate your error message while updating your primary email address. I opened a new case and a member from the Box Product Support team will reach out to you shortly.
Please keep an eye out and we’ll be in touch.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.