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Question

Unable to add user

  • May 23, 2025
  • 2 replies
  • 11 views

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I am unable to add a user to our box account I receive the following message.  How do we rectify this.

 "Email already used in a Box account but not associated with an enterprise."  The other box account was erroneously opened and then deleted.  We need to add her to our organization account with her work email.

2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi Jamie,

Welcome to Box Community and glad to assist!

I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

Thanks for posting!


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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

what a bunch of NON-answer over here waisting my time