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Question

Unable to add to enterprise

  • May 27, 2025
  • 2 replies
  • 7 views

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I am trying to add other members of our organization to our new box account and keep getting the message "Email already used in a Box account but not associated with an enterprise". 

2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Mary Grace, 

Welcome to Box Community! 

I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

Thanks for posting!


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

I am also having this issue.

Can someone please get in touch with me for a solution.

Thank
Stephen