Skip to main content
Question

Unable to add new email address

  • December 17, 2025
  • 1 reply
  • 106 views

I am trying to add a new email address and set it as the new default, but I’m unable to add any new email addresses. I keep getting “There was an error while trying to add ___ to your account.” (I removed my email address from the message.) How can I add it?

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • December 19, 2025

    Hi ​@Junya.Shinohara, 

    Welcome to Box Community, and we’ll help add new email to your Box account. 

     

    You must be using an email address that has an existing Box account. If it does, I’m afraid you’ve got to choose a different email address that is not currently used in Box.

     

    In the meantime, here are the steps to successfully add email to your Box account: 

    To add an email address:

    1. Log in to Box.com and at the top right corner, click your profile then choose Account Settings.
    2. Scroll down and in Login and Email Addresses section, select one of the following options:
      • For paid accounts, click Link Email.
      • For free accounts, click Link Personal Email.
    3. Enter a valid email address.
    4. Click Save.

    An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.

    Important

    For security purposes, the verification email for Admin and Co-admin users will be sent to their existing primary email address, not the newly entered email address.

    To make a secondary email address your primary email address:

    • Click Make Primary next to the email address you want as your primary email address.

     

    Thanks for posting! If you have questions, please feel free to ask. 

    Terms of ServiceAccessibility statement