Unable to add new email address

Question

I’m trying to add a new email address and set it as the new default, but I’m unable to add any new email addresses. I keep getting “There was an error while trying to add ___ to your account.” (I removed my email address from the message.)

Rona Box · Answer

Hi ​@shawnshuang,Welcome to Box Community, and we’ll assist add a new email address to your Box account!For us to get a closer look, I’vesubmitted a new case and someone fromBox Product Support team willreach out to you through email.Please keep an eye out and we will be in touch.Thanks for posting, and we hope to get this sorted out very soon.

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