Hello,
Our company recently purchased a Box subscription. When we try to add a user with their existing email address, we are unable to complete the registration.
This user already uses Box to access folders shared by another company. We are not sure whether the account is managed by that company or is an individual account.
We would like to add this user as a managed user under our own company’s Box subscription while keeping their access to the other company’s shared folders.
Could you please advise on:
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How to check the account’s current status.
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What steps are required to add the user to our company’s subscription.
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How to preserve their existing access to the other company’s shared folders.
If this requires private support, please let us know how to contact the appropriate support team. The support request page currently only shows the Box Community option.
Thank you.
