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Question

unable to access the files

  • May 23, 2025
  • 1 reply
  • 94 views
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There is a message of unable to see the files you are looking for. And it takes me out of Box to log in all the time

    1 reply

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    Hi Jehu, 

     

    Welcome to Box Community and glad to help!

     

    Has it ever worked before?To fix your issue, please run these troubleshooting steps. 

    • Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
    • Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.
    • Verify that you are using one of our recommended operating systems.
    • Try temporarily disabling or configuring your firewall to allow Box as a trusted site. You may find that your anti-virus software includes a built-in firewall. If you are attempting to access Box from an office setting and experience upload issues, then please contact your IT administrator or internal Help Desk.

     

    Hope it woks!

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