Unable to access shared folder

Question

This shared file or folder link has been removed or is unavailable to you.
Think it's a mistake? No worries: Just email the owner or get in touch with Box support. We're here to help.
 
The responses on other posts are not really helpful, can you please contact me directly to discuss how to resolve?
 
Thanks, 
Brittany

community-manager · Answer

Hi Brittany,Welcome to the Box Community, I'm happy to help!This error message you encounter typically is caused by one of 3 things:Incorrect sharing permissions on the shared folder. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).The person who created the shared link has since removed it.You are attempting to access the shared folder with a personal Box account instead of the account with which the folder was shared.Here's what you can do:Verify you are logging into Box with the account to which the folder was shared. Typically this will be your company Box account.If that doesn't resolve the issue, contact the individual who owns the folder or the person who shared the content. Ask them to either to review and revise the file share permissions or to send you the correct link to the folder.Thanks for posting and if you have other questions, please let us know!Best,Ann

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