I'm a distributor who works with GE and I had access to a large number of files previously and now I don't have access to those files. When I access our account Box lets me in but there are no files. I have worked with our supplier and our IT department and they cannot see where there is an issue accessing the account.
Question
unable to access previous account folders
Hi Sound,
Welcome to the Box Community, I'm happy to help!
If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed your access to it. I would suggest that you contact the folder owner of the collaborative folder or the organization that owns the contents to have them re-invite you to that folder again to regain access.
Thanks for reaching out and please let us know how else we can help!
Regards,
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