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Question

Unable to access folder

  • May 22, 2025
  • 2 replies
  • 41 views
C
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Hi, 

We have sent out a box invite link to our colleague, inviting them to be previewer/uploader for the file. However, when she clicked " go to folder" after accepting the invitation, the screen display goes blank and is unable to load the file. 

May I seek your assistance in this matter ? 

Thank you for your help! 

    2 replies

    C
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    Hi Amanda,

    Welcome to the Box Community! 

    Please have the collaborator follow these preliminary troubleshooting steps.

    * Update your browser to the latest version - 
    https://support.box.com/hc/en-us/articles/360043696234-Understand-the-Box-Policy-For-Browser-And-OS-Support
    * Clear your browser's cache and cookies - https://support.box.com/hc/en-us/articles/360043695214-How-Do-I-Clear-The-Cache-And-Cookies-In-My-Browser-
    * Update Adobe Flash - http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
    * Update Java - https://java.com/en/download/installed.jsp
     
    If issues still persist, please send the invitation again.
     
    Best,
    C
    Forum|alt.badge.img

    Hello, I deleted data folders from the recycle bin because in fact I loaded them on a special hard disk after downloading, I deleted them from the trash and the next day I turned on the hard disk and suddenly the disk became damaged and does not work, so please restore all my deleted data and folders to me, and thank you.

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