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Question

Unable to Access Box Through work email

  • May 23, 2025
  • 1 reply
  • 16 views

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Greetings,

 

I had a invite to created before work email was set up. Now I am unable to verify account with work email. I am currently using my personal email for a temp work around.  I need to be able to use work email to access box and sync files.

1 reply

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Hi Nicholle,

Welcome to the Box Community! I'm happy to help.

This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

Please check your email for details and updates. Thanks for your patience!

Best,