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Question

unable to access authenticator code

  • May 23, 2025
  • 1 reply
  • 64 views

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the box 6-digit code is no longer available on my google authenticator app. 

i am doing SSO google login which then asks me for my authenticator code which i don't have access to. 

since i can't login to my box account, i can't setup a new code since i need the qr code

i need to login into my account urgently for a work project, please help.  

1 reply

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Hi Joel,

Welcome to the Box Community! I'm happy to help.

This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

Please check your email for updates. 

Best,