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Question

Unable to access any of the files

  • May 22, 2025
  • 2 replies
  • 21 views

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HI, I am unable to access any files in the box 

2 replies

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Hi Susi,

Welcome to the Box Community, I'm happy to help!

Do you mind sharing more information about the issue you encounter with Box? 

Do you encounter a specific error when trying to access your files in Box? Can you share a screenshot so we can take a look?

Looking forward to hear from you!

Regards,


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I am getting this same error now after being fine all day. Any file I open says Unable to Preview/Download. I try to Download and I get the Box message that the page does not exist. All files, all folders.