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Question

Unable to access an account via Box using 2FA after losing my phone.

  • November 5, 2025
  • 1 reply
  • 7 views

I cannot log into Anderson Business portal because the phone that had the 2FA set up on it was lost. Anderson Advisors told me to contact Box support because the portal is managed by BOX.

PLEASE HELP.

1 reply

  • Community Manager
  • 25 replies
  • November 5, 2025

Hi ​@JustNeedSupport,

 

Welcome to the Box Community! I'm happy to help.

 

This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

Please check your email for updates. 

 

Have a great day!