Hi @Cindee,
Welcome to Box Community, and we’re here to help locate your colleague’s missing contents.
If the user did not delete any folders and yet there are missing folders. Did you confirm if the missing files are her own or collaborated files? If it’s the latter, her collaboration access might have expired or she was removed as collaborator.
The affected user must reach out to the owner/the person that invited her to those folders to regain access.
Notes:
- When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash.
- If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.
Hope it helps, and please let us know if you have questions.
