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Question

Unable to access 2FA with a new phone

  • May 23, 2025
  • 1 reply
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Hi, I cannot access my authenticator App as I had to move to a different phone and it requires a setup key or QR Code. As such, I cannot access my Box at the moment.

Can you advise me on how to resolve this issue?

Thanks

    1 reply

    C
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    Hi David, 

    Welcome to Box Community and glad to assist! 

    Let me create a new case and a member of our team will be in touch, please keep an eye out. 

    Thanks for posting! 

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