Unable to accept collaboration invite

Question

I’m unable to accept/join an invitation to collaborate.   I have an existing Box account, but it is linked to a different email address to the email account where invitation was received.   Do I have to create a new Box account linked to the same email address as the invitation?

community-manager · Answer

Hi Tim,Welcome to the Box Community! I'm happy to help.If a user is invited to collaborate on a folder and they do not accept this collaboration invitation (from the email notification received or the Pending Items Manager in the user's Box account) then the collaborative folder will not appear in the user's Box account until the collaboration invitation has been accepted. If a user does not accept an invitation within 30 days, the invitation is removed.Additionally, if a user does not confirm their email address during the sign up process, they will not see the collaborative folder they were invited to until they confirm their email address.In short, can click on "accept' from the invitation received to allow a Box account to be created under the email this was sent to.Best,

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