In the section managed users, when I try to add a new user, this message appears:
“The email address you entered already has a Box account. Are you sure you want to invite this user to join your account as a managed user?
but this user doesn't have an account now!
If I click on “Invite”, this message appears:
“There was an error inviting personal information--redacted to join your enterprise. You can contact this user directly to log in to their account”
how can i fix this and add the user?
Hi there,
Welcome to the Box Community!
This issue should be best address by our Product Support. I've created a ticket for you, please check your Inbox for updates.
Thanks!
Hello - I have the exact same problem, trying to invite a former Box user (long dormant) to our new Box. Thank you in advance for your assistance.
Hello, we are having the same issue. If anyone can share with me how to add a former Box user (also long dormant) to our account, I would be so grateful!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
