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Question

Uable to delete user

  • May 23, 2025
  • 1 reply
  • 14 views

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When I try to delete two inactive users I get a red error "Unable to retrieve user information please try later"   Trying later produces the same result.

 

I also don't see where to open a support case about it.  Please can you help

1 reply

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Hi Clive, 

Welcome to Box Community and glad to help! 

You may try to use your alternate browser and/or clear your browser's cache and cookies to delete your users. 

If the issue persist, please open your support ticket here

Thanks for posting!